“You can’t just hand it over to AI”
On the 4th of June, I chatted with Kyle Soucy.
Kyle is the Founding Principal of UsableInterface.com, a UX research consultancy specializing in qualitative user research and usability testing for major clients like Comcast, HP, and Pfizer. With over 25 years of experience, she has helped design intuitive interfaces for a wide range of products. Kyle has held leadership roles in UX communities, including founding the NH UXPA and chairing PhillyCHI, and is currently the Career Center Lead for the IA Conference. She is a frequent speaker and guest lecturer, with recordings of her talks available on Woman Talk Design. Kyle also hosts The UX Consultants Lounge podcast, a space for consultants to connect and share insights.
In the first part of our chat, we talked about Kyle’s journey into UX research, including her early career path and the challenges she faced along the way.
In the second part, I asked Kyle about the role of AI in UX research, especially when it comes to creating journey maps and personas. She shared key takeaways from her recent talk at the UXPA conference, where she emphasized that AI should be seen as a tool to enhance—not replace—human insight.
Listen here:
Or watch here:
Part 1
Part 2
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